Job Description

Join a dedicated team committed to delivering exceptional client service in a dynamic and supportive environment. As a Client Services Coordinator, you will play a vital role in ensuring accurate and timely management of client information, supporting both the client service and sales teams. This position offers the opportunity to build trusted client relationships, contribute to operational excellence, and make a meaningful impact on client satisfaction. The company values a collaborative approach, attention to detail, and a strong commitment to compliance and safety standards.

Responsibilities

• Accurately enter and update client information, orders, and service requests in the company system
• Maintain and verify client records for accuracy, completeness, and consistency
• Process client orders, returns, refunds, and service requests promptly
• Respond to client inquiries regarding order status or account information and provide ongoing updates
• Build and nurture trusted client relationships, identifying opportunities to meet client needs
• Listen to and analyze client feedback, addressing concerns and providing resolutions
• Offer proactive guidance and personalized support based on each client’s unique situation
• Collaborate with internal departments to fulfill client requests and escalate technical issues as needed
• Assist with documentation, record management, and administrative tasks to support the client service team
• Maintain a safe and healthy work environment by following company standards, procedures, and legal regulations
• Report any animal welfare or food safety issues to management immediately
• Report damages to company vehicles, equipment, or buildings using the maintenance work order system
• Comply with all company policies, procedures, and biosecurity and animal welfare policies

Qualifications

• Minimum 2 years of customer service experience
• Fast and accurate data entry skills
• Strong attention to detail and accuracy
• Exceptional interpersonal and communication skills
• Organizational, analytical, and problem-solving abilities
• Demonstrated success in building and maintaining client relationships
• Positive attitude and ability to work independently with minimal supervision
• Ability to manage multiple projects simultaneously
• Proficiency in Microsoft Excel, Word, and PowerPoint
• Teamwork skills and willingness to assist others
• Ability to work in a fast-paced environment
• Ability to meet assigned work schedules and comply with time and attendance policies
• Ability to use standard office equipment and sit for extended periods
• Ability to walk, bend, reach, and stoop frequently, and occasionally lift up to 20 lbs
• Ability to work in various environments, including office, warehouse, production floors, and live operation barns (may require PPE and exposure to cold, wet, or loud conditions)

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