Customer Service Leader Job at Crisp Cannoli, LLC, East Greenbush, NY

  • Crisp Cannoli, LLC
  • East Greenbush, NY

Job Description

Job Description

Job Description

Looking for a highly trained and skilled Customer Service Lead to help deliver World Class Customer Service. The Crisp Cannoli Bakery & Cafe in East Greenbush, NY is looking for a service leader with proven experience to join our 19 person strong team. We are located on 1 Springhurst Drive. Our ideal candidate is self-driven, motivated, and engaged.

Benefits

  • Health/Dental after IEP
  • Free meals & drinks
  • Fun busy work environment

Responsibilities

  • Lead our Customer Service team and help grow customer satisfaction
  • Answer any questions the staff may have
  • Assist Customers in preparing their orders
  • Clean work area as needed to maintain a tidy work environment
  • Respond to all complaints in a friendly and professional manner
  • Develop current and new staff to achieve high customer satisfaction
  • Create and train standard operating procedures

Qualifications

  • 5+ years experience with verifiable references/contacts
  • Friendly attitude and ability to train, guide and implement process improvement
  • Responsible and proven ability to maintain scheduling commitments
  • Ability to problem solve quickly concerns customers or employees may have
  • Outstanding communication skills with customers
  • Deliver World Class Service every day to employees and customers

We are looking forward to reading your application.

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