Job Description
The Entry Level Help Desk Technician responds to and diagnoses service issues through discussions with dealership customers and is responsible for leveraging resources across all levels of the organization. You will serve as single point of ownership for customer issues. You will follow call center procedures, document customer issues, include troubleshooting steps and resolution in the call-tracking tool. You will diagnose customer issues and assign appropriate support. You will ensure resolution of issues.
Training
Mentoring with an experienced Frontline consultant that includes active listening and hands on training. Formal classroom instructional training in various Hardware solutions.
Requirements
Benefits
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
- Medical, dental, vision, life insurance, and a health savings account
- 401(k) with up to 6% matching
- Paid vacation, sick days, and holidays
- Reynolds offers a hybrid work schedule, based on position eligibility. Following completion of your training period, eligible associates may work-from-home up to two days per week.
Company perks, including:
- Referral bonuses
- Professional development and training
- Promotion from within
-Associate discounts for cell phones, cars, computers, entertainment, and much more
Facility amenities, including:
- An onsite dining facility offering complimentary breakfast and lunch
- A fitness center
- An onsite medical center
- A wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
\nCompany Description Founded in Dayton, Ohio in 1866, Reynolds and Reynolds is a leading provider of car dealership software, services, and forms to help dealerships deliver better results and transform the customer experience.
Reynolds and Reynolds is headquartered in Dayton, Ohio, with major U.S. operations in Houston and College Station, Texas, Celina, Ohio, and Tampa, Florida, as well as operations in Canada, in the U.K., and Europe.
With products in over 70% of U.S. dealerships, Reynolds features the industry’s only Retail Management System. If you’ve ever purchased a vehicle at a dealership, there’s a good chance we had a hand in that transaction.
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
Founded in Dayton, Ohio in 1866, Reynolds and Reynolds is a leading provider of car dealership software, services, and forms to help dealerships deliver better results and transform the customer experience.\r\nReynolds and Reynolds is headquartered in Dayton, Ohio, with major U.S. operations in Houston and College Station, Texas, Celina, Ohio, and Tampa, Florida, as well as operations in Canada, in the U.K., and Europe.\r\nWith products in over 70% of U.S. dealerships, Reynolds features the industry’s only Retail Management System. If you’ve ever purchased a vehicle at a dealership, there’s a good chance we had a hand in that transaction.\r\nReynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
...Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Medical Writer - R-01364891 Join Us as a Medical Writer - Make an Impact at the Forefront of Innovation The Medical Writer provides high-quality medical and scientific writing...
...Brand Ambassador $22/HR + BONUSES | SET YOUR OWN SCHEDULE | Bath Center is hiring Home Depot Brand Ambassadors for multiple locations across Western Washington , including Lynnwood, Bothell, Marysville, Snohomish, Redmond, Silverdale, Poulsbo, Federal Way, Kent...
...CLOVEHITCH is seeking qualified Japanese Medical Interpreters to support a client by providing professional interpretation services within a healthcare setting on the island of Oahu, Hawaii. Interpreters will facilitate accurate communication between medical staff and...
...A global automotive company is seeking an experienced Interpreter and Translator to facilitate communication between Japanese and English speakers. This remote job requires translating documents and ensuring effective communication during meetings, mainly in the evening...
...Job Description Job Description Pediatric Nurse Practitioner (PNP) / Family Nurse Practitioner (FNP Pediatrics Experience Preferred) Private Practice | Full-Time We are a growing private pediatric practice seeking a certified Pediatric Nurse Practitioner (...