IT Desktop Support Job at Crownmotorsnissan, Redding, CA

  • Crownmotorsnissan
  • Redding, CA

Job Description

We are seeking a dedicated Windows Help Desk Technician to provide technical support within our IT team. This is an excellent entry-level opportunity for individuals looking to expand their knowledge and experience in IT support. The ideal candidate will have some experience with troubleshooting Windows systems and a passion for solving technical issues.

Key Responsibilities:
  • Provide basic help desk support for Windows systems, including desktops, laptops, and peripherals.
  • Assist with diagnosing and troubleshooting common hardware and software problems.
  • Guide users through simple technical resolutions over the phone, email, or in person.
  • Perform basic installations, configurations, and updates of Windows operating systems and applications.
  • Create and maintain accurate documentation of support requests and resolutions.
  • Escalate more complex issues to senior IT staff as needed.
  • Assist with password resets, printer setups, and network connectivity troubleshooting.
  • A basic understanding of Windows operating systems (Windows 10/11) and Microsoft Office suite.
  • Familiarity with general IT concepts such as hardware components, software installation, and basic networking.
  • Strong troubleshooting skills with the ability to identify common technical issues.
  • Good communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
  • Eagerness to learn and grow in the IT field with guidance from senior team members.
Preferred:
  • Familiarity with Active Directory (user account management) and basic networking concepts.
  • Completion of an IT-related certification (e.g., CompTIA A+ or equivalent).
Qualifications:
  • 6 months to 1 year of experience in a help desk or similar IT support role.
  • High school diploma or equivalent (Associate’s degree in IT or related field is a plus).
  • Passion for technology and helping users resolve technical issues.
  • Health, dental, and vision insurance
  • Paid time off and holidays

If you’re ready to kick-start your career in IT and are excited about helping others with their technical needs, we’d love to hear from you!

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Job Tags

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