Job Description

LOCATION

The Catamaran Spa

Welcome to San Diego’s only beachfront spa located at the Catamaran Resort Hotel and Spa . From the gorgeous location to rejuvenating treatments, The Catamaran Spa is a truly unique escape. Inspired by South Pacific and Asian healing traditions, guests can look forward to relaxing services that feature marine and botanical-based products.

The Catamaran Resort Hotel and Spa is owned by Evans Hotels , LLC, a family-owned and operated business committed to supporting and enhancing employee well-being through a variety of programs that nurture our staff professionally and personally. We offer hands-on manager and leadership training, employee appreciation days, and staff awards and recognition. Our team is also dedicated to serving our community through initiatives like company-wide beach clean-ups and volunteer opportunities.

SUMMARY

The Spa Manager ("Gerente de Spa") is responsible for the day-to-day leadership and operation of the Spa, ensuring an exceptional guest experience, a positive team culture, and consistently high standards of service and operational excellence. Working closely with the Spa Director, the Spa Manager serves as a key leader within the department and takes ownership of daily operations, team leadership, guest experience, and problem-solving. The ideal candidate is a positive, even-keeled, solutions-focused leader who takes initiative, follows through, and addresses issues proactively before they become larger concerns.

PAY & PERKS

• Compensation: $80,000 - $85,000 DOE**
• Earn $1000 for Culinary, Engineering, Housekeeping, and $350 for all other roles for each hired referral at any Evans Hotels property.
• Discounted Hotel Rooms for you, family, and friends
• Free Employee Parking and/or discounted MTS Pronto card
• Free Meals & Refreshments during working shifts
• Career advancement opportunities!
• Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.
• Discounts on cell phone bills, shoes, gym memberships, and more!

ESSENTIAL DUTIES

• Leads and manages the day-to-day operation of the Spa, maintaining a visible and engaged presence with both guests and team members.
• Sets the tone for a positive, professional, collaborative, and accountable team environment, with a people-first approach to leadership that prioritizes team engagement, development, communication, and well-being.
• Leads, coaches, develops, and motivates Spa employees while maintaining clear expectations, performance standards, and a culture of accountability.
• Oversees scheduling, daily staffing, reservation flow, and operational coverage.
• Utilizes spa booking and operational software to effectively manage reservations, scheduling, reporting, and daily operations. Experience with Book4Time or similar spa management and booking platforms is strongly preferred.
• Ensures consistently exceptional guest service and takes ownership of guest concerns and service recovery.
• Anticipates operational needs and proactively addresses staffing, facility, guest, and team concerns.
• Maintains high standards of cleanliness, sanitation, safety, and facility presentation.
• Ensures compliance with applicable licensing and regulatory requirements.
• Maintains knowledge of treatment modalities, wellness trends, products, and industry standards.
• Partners with other departments to ensure seamless communication and a cohesive guest experience.
• Supports Spa activities, programming, special events, and other departmental initiatives.
• Monitors operational performance, productivity, inventory, and expenses and supports the financial goals of the Spa.
• Partners closely with the Spa Director on departmental priorities, team development, business performance, and longer-term initiatives.
• Maintains open communication with the Spa Director regarding daily operations, challenges, and opportunities, while confidently managing the day-to-day operation of the Spa.
• Works in partnership with the Spa Director to identify solutions, make informed decisions, and seek guidance when needed.
• Performs additional duties and responsibilities as directed by the leadership team.

QUALIFICATIONS

• At least 3 years of relevant experience and/or training.
• A combination of experience, education, and/or training may be substituted for either requirement.
• Previous similar position in a hotel or similar industry is a plus.
• Experience running a shift, scheduling, performance management, problem-solving, running day-to-day operations, hospitality & customer service skills a plus.
• Availability to work on weekends and holidays is required.
• Experience with Book4Time or similar spa booking/management software is strongly preferred.
• Ability to always maintain a friendly, professional, team-oriented, positive demeanor and diplomatic attitude, especially under stress or challenges.
• Ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 25 lbs.
• The following position will be filled in accordance with the process set forth in California Labor Code Section 2810.8 and San Diego Municipal Code 311.0101 et. seq.

**The pay scale posted is the salary or hourly wage range that the employer reasonably expects to pay for the position during the first year of employment. The posted range does NOT include potential additional types of compens

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